I spent an additional 4 weeks attempting to help them trouble-shoot the known issue. ![]() It was not until over a month into the process that our implementation specialist indicated that the credit card aggregator was unable to separate the charges according to authorized user.and that this was a KNOWN ISSUE for credit cards of our type. ![]() I dedicated many hours to the implementation process, including introducing our entire team to the website and mobile app. I was never given any indication throughout the sales process that there was even a possibility that the credit card data couldn't be pulled in, and proceeded with our contract an implementation accordingly. I stated several times that the credit card sync was THE critical factor in our evaluation of expense tracking software, and explained the structure of of our credit card login with authorized users. ![]() Know before you buy - DOES NOT INTEGRATE WITH SMALL BUSINESS CREDIT CARDSĪfter several phone calls with the Certify sales team, I was assured that the corporate credit card sync would work for our business.
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